ConnectingPilotLife Sciences

Refund Policy

Effective Date: June 17, 2026

1. Overview

ConnectingPilot provides human-led job application submissions, resume auditing, ATS optimization, LinkedIn optimization, interview preparation, and manual application support services. Due to the labor-intensive nature of personalized resume tailoring, coordinator support, job research, and manual application submissions, refunds are handled according to the terms outlined in this Policy.

By purchasing any ConnectingPilot service, subscription, or package, you agree to this Refund Policy.

2. Subscription and Billing Cycle

When you purchase a ConnectingPilot plan:

  • An initial payment is collected to reserve your dedicated Career Pilot coordinator slot.
  • Your recurring billing period does not begin until your onboarding profile has been approved and active application services have started.
  • This billing alignment ensures you are charged only for active service periods.
  • All recurring subscription payments are securely processed through Stripe.
  • Future subscription renewals are automatically billed unless cancelled by the client.

3. Refund Conditions and Eligibility

Refund eligibility depends upon the stage of service delivery.

A. Before Services Begin

You are eligible for a full refund if requested before within 7 days after any of the following activities have started:

  • Resume review
  • ATS audit
  • LinkedIn review
  • Profile analysis
  • Job sourcing
  • Career strategy development

Stripe processing fees are non-refundable because Stripe does not return these fees to merchants.

B. After Services Have Begun (Pro-Rated Refund)

If ConnectingPilot has already started providing services, you may be eligible for a pro-rated refund.

The refund is calculated as:

Refund Amount = ((Amount Paid − Stripe Fees) ÷ Total Working Days in Billing Period) × Remaining Working Days

For refund calculations:

  • Working days include Monday through Saturday.
  • Sundays are excluded.
  • Refund calculations begin from the date of cancellation approval.

ConnectingPilot reserves the right to deduct fees for completed work including resume optimization, LinkedIn optimization, career consultations, application submissions, and administrative costs.

C. Onboarding Inactivity and Slot Retention

To maintain service quality, coordinator capacity is limited.

Clients are expected to complete onboarding within fourteen (14) calendar days after enrollment.

If a client:

  • Fails to complete onboarding within 14 days; or
  • Becomes unresponsive for more than 14 consecutive days,

ConnectingPilot may release the reserved coordinator slot. In such cases:

  • A flat refund of $100 may be issued.
  • Stripe transaction fees will be deducted.
  • Remaining onboarding and reservation fees may be retained to compensate for reserved staffing capacity.

D. Target Role Mismatch

ConnectingPilot specializes in:

  • Life Sciences
  • Healthcare
  • Clinical Research
  • Pharmaceuticals
  • Biotechnology
  • Medical Devices
  • Regulatory Affairs
  • Quality Assurance
  • Quality Control
  • Validation
  • Laboratory Sciences

If, during onboarding, ConnectingPilot determines that the client's target roles fall substantially outside these supported industries, the client may be eligible for a full refund less applicable Stripe processing fees.

E. Billing Errors

Verified billing errors may be refunded in full.

Examples include:

  • Duplicate charges
  • Technical billing failures
  • Incorrect subscription renewals
  • Processing errors

4. Situations That Do Not Qualify for Refunds

Refunds will not be granted for:

  • Lack of interview invitations
  • Lack of recruiter responses
  • Lack of job offers
  • Application rejections
  • Employer hiring freezes
  • Changes in market conditions
  • Changes in immigration policies
  • Lack of H-1B sponsorship opportunities
  • Lack of OPT sponsorship opportunities
  • Changes in career preferences
  • Relocation decisions
  • Employer decisions outside ConnectingPilot's control

ConnectingPilot provides career support services and application assistance only. Employment outcomes cannot be guaranteed.

5. Application Volume Disclaimer

Certain plans may advertise support for approximately 20–25 targeted applications per day.

This represents a service target rather than a guaranteed minimum.

Application volumes may vary based on:

  • Candidate qualifications and candidate experience.
  • Geographic preferences and sponsorship requirements.
  • Employer demand and available opportunities.
  • Industry hiring conditions.

ConnectingPilot reserves the right to prioritize application quality and relevance over quantity.

6. Payment Processing

All payments are securely processed through Stripe.

ConnectingPilot:

  • Does not store credit card numbers
  • Does not have access to complete payment credentials
  • Relies on Stripe's security infrastructure for transaction processing

Applicable Stripe fees are generally non-refundable.

7. How to Request a Refund

To request a refund, contact: [email protected]

Include:

  • Full Name
  • Registered Email Address
  • Date of Purchase
  • Reason for Cancellation

Approved refunds are typically processed within five (5) to ten (10) business days through the original payment method.

8. Subscription Cancellation

Clients may cancel subscriptions at any time.

There are:

  • No cancellation penalties
  • No long-term contracts
  • No hidden termination fees

Following cancellation:

  • Active services continue through the end of the paid billing period.
  • No future automatic renewals will occur.
  • Dashboard access may be restricted after the billing period expires.

9. Payment Disputes and Chargebacks

Before initiating a chargeback, clients agree to contact: [email protected] to allow ConnectingPilot an opportunity to resolve the issue.

Unauthorized chargebacks may result in:

  • Immediate suspension of services
  • Termination of dashboard access
  • Permanent account closure
  • Forfeiture of pro-rated refund eligibility

ConnectingPilot reserves all legal rights regarding fraudulent chargebacks.

10. Force Majeure

ConnectingPilot shall not be responsible for delays or service interruptions resulting from circumstances beyond its reasonable control, including:

  • Internet outages or employer portal outages
  • ATS platform failures or government actions
  • Immigration policy changes or natural disasters
  • Public health emergencies or third-party service disruptions

Such events shall not constitute grounds for refunds.

11. Policy Changes

ConnectingPilot reserves the right to modify this Refund Policy at any time.

Updated versions will be posted on the website and become effective upon publication.

12. Contact Information

ConnectingPilot LLC

Website: ConnectingPilot.com

Email: [email protected]