Get in Touch with Our Coordinator Team
Have questions about our submission logs, SQLite tracking, or subscription tiers? Reach out below and we will get back to you within 24 hours.
Direct Channels
To help route your request quickly, please select the appropriate email subject or use the corresponding address below.
Send an Inquiry
Support & Support Channels FAQ
Common questions about reaching our team, support ticket wait times, and partnership inquiries.
Our coordinators respond to all portal tickets and support inquiries within 24 hours on business days (Monday through Friday). High-severity account issues or billing ledger problems are prioritized.
You do not need to submit a contact ticket to update your files. You can upload new resume versions directly into your client dashboard, and your career pilot will immediately begin using the updated files for new submissions.
Yes. Once you select a paid plan and complete onboarding, you will receive a direct coordination thread in your private dashboard. You can leave notes, refine search targets, or ask questions directly to your assigned pilot.
To keep our coordinator costs low and focus directly on manual applications, we do not offer general phone support. However, Enterprise and high-tier Premium members can schedule video calls directly with their coordinators.